Medical Billing Customer Support Specialist

NYC or SF

The OncoBilling Customer Support Specialist will work directly with our Provider Clients. They will help diagnose and resolve all technical support issues in order to help our Provider Clients use our products effectively, and maximize their value.

Responsibilities:

  • Quickly diagnose, resolve and document customer issues
  • Transfer or escalate cases with supportive info to the appropriate team for review
  • Ensure timely follow-up and clear communication with all clients
  • Develop and execute short-term actions to resolve complex client issues
  • Properly manage and document all work performed as part of ticket queue management; resolve and close all tickets appropriately
  • Test, learn and support new products/features
  • Be able to work independently and in a team environment
  • Be creative and help advance Flatiron Health Oncology products in innovative ways
  • Welcome and document customer feedback for our products and processes
  • Assist in the development, sale, and support of the Flatiron product line
  • Develop quality feature demos, training presentations, and workflows for Flatiron products
  • Support deployments of Flatiron software on the front line and in infrastructure development.
  • Provide emergency On-Call support during non-business hours
  • Occasional travel

Requirements:

  • Candidates must have very strong technical experience (preferably practice management software support)
  • 3-5+ years of healthcare experience required (Oncology/Hematology practice management/billing manager a plus)
  • Experience with electronic medical records
  • Proven ability to work individually or as part of a team to solve technical problems
  • Attention to detail, excellent organizational skills, superior time management skills
  • Strong analytical and technical skills
  • Excellent written and verbal communication skills
  • Ability to work independently with minimal supervision