Desktop IT Support Engineer (contractor)

NYC

This NYC-based IT role supports a large population of remote workers.  It will be a 6 month contract position with the primary responsibilities of: 

  • Administration of a Google Suite/Apps instance which includes user, policy, organization management.  
  • Provisioning new hire accounts in Google Suite/Apps and ChromeBooks for select new hires.  
  • Providing day-to-day support and troubleshooting of IT related issues.  
    • Most support will be over the phone or through remote desktop application. 
  • Maintaining and updating Knowledge and FAQ site.
  • Assisting IT staff with inventory and general IT duties in the main office.

About you:

  • It is a requirement that you have Google Suite/Apps administration experience.  You should know how to set up policies, troubleshoot account issues, and general user management. 
  • You strive for customer service excellence by being empathetic and compassionate.  You own user issues from cradle-to-the-grave.  
  • Ability to support users with little to no technical know-how.  
  • You have 1+ years experience in enterprise IT Support especially in a Helpdesk role.   

Bonus points: 

  • Experience supporting Zoom video conference or similar technologies.